Product Returns

Product Returns & Exchanges

  • If for any reason you receive an incorrect shipment (our mistake) it will be replaced with the correct item absolutely free of charge. Sometimes mistakes happen, & we will gladly fix it. 
  • Any merchandise that arrives damaged in shipping will also be replaced, free of charge! Simply notify Pool Wonderland within 14 days from date of delivery so we can file a shipping claim & have the order reshipped. In most cases images of the package delivered will be required to receive replacement.
  • We accept returns on most items for up to 30 Calendar days from the date of delivery of unopened and unused merchandise. 
  • Pool liners are returnable unopened for up to 10 days from delivery. 
  • Merchandise that has been opened, used, or damaged is not eligible for return. 
  • We do not accept returns after 30 days from the delivery date (10 days for stock pool liners). 
  • Any returned merchandise and the amount billed will be refunded back to the original payment method used, less a 30% restocking fee, and actual shipping charges incurred to ship the merchandise to you. You will be responsible to send the merchandise back, using any shipment method you choose.
  • A Return Authorization is required to return merchandise from your order. Please contact us to receive a Return Authorization number if your ordered merchandise is eligible for return.  Returns made without Return Authorization, and accompanied by the Return Authorization Number clearly written on the package will not be accepted and refused. 
  • Once an item is returned please allow 5-7 days for product inspection, return processing, and a refund to be issued. All refunds will be issued back to the initial credit or debit card used to place the order. 
  • To initiate a product return, please request a return authorization by contacting us or by emailing

Non-Returnable (Customized / Made To Order Items & Pools)

  • Customized / made per order items such as (but not limited to) custom pool liners and custom pool covers are non-returnable as they were made per the specifications provided or selected at time of ordering. 
  • Swimming pools are non-returnable.

Order Cancellation

  •  You may contact us to request the cancellation of your order, but understand any contact made is just a request to cancel your order. 
  • Once an order is placed we generally are not able to absolutely guarantee cancellation of an order.
  •  If your order is successfully cancelled, we will provide a cancellation confirmation number. 
  • Your order will not be considered cancelled by Pool Wonderland or the customer unless the customer receives a cancellation confirmation number. 
  • Any order that is not confirmed as canceled is still considered an in process order.
  • Custom product orders that have been received and have made their way to the design / engineering phase of the manufacturing process are subject to a 30% cancellation fee to cover the cost of designing the custom item.
  • You can request a cancellation by contacting us or by emailing

Defective Merchandise / Warranty

  • All merchandise is backed by a manufacturer warranty in the event that the product is defective. 
  • In many cases, but not always, we can assist with warranty claims within the first 30 days after receiving the product.
  • After 30 days from delivery warranty claims and questions are handled directly by the manufacturer. Please refer to your warranty information that is included with the product.
  • As we are not the manufacturer of the products we sell, Pool Wonderland does not offer or express any warranty for the goods we offer. 
  • The warranties shown for the products we sell are manufacturer direct warranties. 
  • To view the details of your warranty see the warranty paperwork delivered with the item.
  •  In some cases we can keep this information on file for you, and you always must register and retain the information for your personal records when required.
  • Defective merchandise must be packed and ready for pick-up in order to be considered for replacement under warranty.
  •  If you receive a defective product and attempt to install it we are not responsible for any costs incurred during installation or removal.
  • Images of the defect may be required. Please take images of any defects if a defect has occurred.
  • Please fill out the contact form on our website if you need assistance.